Why Is My Canon Printer Offline? Causes & Fixes

 

Fix Canon Printer Offline in Windows & Mac

Is your Canon printer suddenly showing as “Offline” just when you need those urgent documents? As frustrating as the problem is, it is also quite common, but with the right troubleshooting, you can get your printer back online. Here’s a step-by-step troubleshooting to fix the issue and avoid it in the future. 

Common Causes of Canon Printer Offline 

There are several reasons your Canon printer may go offline:

  • Connectivity issues (loose cables, Wi-Fi drops)

  • Incorrect printer settings

  • Outdated or corrupted printer drivers

  • Problems with the print queue

  • Printer or network configuration errors

  • Low ink or paper supply


Solutions to Fix the “Canon Printer Offline” Status

Use these solutions when you notice the offline error message. 

1. Check All Connections

For wired printers:

  • Make sure the USB or Ethernet cables are securely plugged into both printer and computer.

  • Try a different cable if the printer still appears offline.

  • For wireless printers:

  • Confirm your Canon printer is connected to the right Wi-Fi network.

  • Move your printer closer to the router if the signal is weak.


2. Ensure the Printer Is Not Set to “Use Printer Offline”

The use printer offline mode prevents a fully-functional printer from printing. Turn off this setting on Windows with these steps:

  • Open the Control Panel and select “Devices and Printers.”

  • Right-click your Canon printer.

  • Select “See what’s printing” then “Printer” > ensure “Use Printer Offline” is unchecked.

On Mac:

  • Go to “System Preferences” > “Printers & Scanners.”

  • Select your Canon printer and set it online if available.


3. Clear the Print Queue

If stuck jobs are blocking your printer, clear the print queue.

  • Right-click your printer and select “See what’s printing.”

  • Cancel all pending print jobs.

  • This refreshes the print queue and often brings the printer back online.


4. Update or Reinstall Canon Printer Drivers

Outdated or corrupted drivers prompt the offline message:

  • Visit the official Canon support website.

  • Download and install the latest drivers for your printer model.

  • Restart your computer after installation.


5. Check Printer Supplies & Status

Ensure there’s enough ink and paper. Look for error indicators or warning lights on the printer. Also, resolve any hardware errors indicated on the control panel.


6. Restart Devices

An effective Canon printer offline fix is restarting the devices. Power off your printer, wait 30 seconds, then turn it back on. Restart your computer as well. This can fix temporary issues or Windows print spooler errors.


7. Use the Canon PRINT App

This app helps you check the printer's status, error messages, and ink levels. Download and install it from the official site to find out what the issue is and take corrective actions. 


Conclusion

Now, you know what to do when a Canon printer is offline. The solutions above have proven effectives in most cases. However, if the problem persists and you cannot find a solution, don't hesitate to seek the help of customer support. 

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